Shipping and returns

The products will be delivered to the address indicated on your order form.

No order can be sent without its payment received in the accounts.

Orders are shipped by the carrier DPD (La Poste group), the day after receipt of your payment.

Delivery times are about 48 hours for France. These times may vary depending on product availability.

The tracking of parcels allows us to track your order.  If you do not receive it within 5 days and no news from us, please contact us on 04 66 04 07 07 07 or by email: info@altearah.com 

Delivery abroad (outside Metropolitan France)

Shipping costs are automatically calculated according to your country of delivery.

The deadlines vary depending on the country and possible customs formalities.

International delivery is free for orders over 150€. 

Shipping your order

Your order is shipped the same day if it is placed before 10:30 am from Monday to Friday.

After that time, it will be shipped the next day.

We do not ship packages on Saturdays, Sundays and public holidays. 

Amount of shipping costs:

As soon as your basket reaches 70 € ttc, then shipping costs are free in France. Delivery outside France is free from 150€ ttc of purchase.

For your orders whose basket is between 0 and 69 € ttc, the fixed contribution to the shipping costs depends on your choice of delivery (home, office, relay point ...).

In certain occasions, the shipping costs are offered whatever the amount of your order. 

Returns and dammage on delivery

We make every effort to give you complete satisfaction, however if you encounter a problem with our products, please contact us at +33 (0)4 66 04 07 07 or by email: info@altearah.com.

In case of damage :

no reserve can be taken at the time of delivery.

The addressee will address his complaint to Altearah :

Directly by email or by any electronic means, or by phone at 04 66 04 07 07.

Within 24 hours after reception before 12:00 noon maximum 

Evidence to be provided :

  • Photos of the goods,
  • Pictures of the damage,
  • Pictures of the packaging,
  • Photos of the transport label

Failing this, the goods shall be deemed to have been delivered in good condition.

Withdrawal

In accordance with the law relating to distance purchasing (Direction de l'information légale et administrative, Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)) verified on 1 January 2020, you have 14 days to change your mind.

Please take note of the relevant reference texts: https://www.service-public.fr/particuliers/vosdroits/F10485